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Expedia error causes Canadian man to miss his bachelor party in Vegas

The only issue that stood in between a Canadian man and his bachelor get together was the room between his center and final title.

Stratford, Ontario, resident Zack Kennedy had to painstakingly check out his groomsmen board a flight to his 4-working day bachelor bash in Las Vegas as he stayed guiding at Toronto Pearson Airport.

In a TikTok, Kennedy states an error manufactured by on the internet travel agency Expedia was the reason he skipped out on his possess celebrations.

“My mates and I booked as a group and [Expedia] questioned for our initially, middle and previous name, absolutely normal,” defined the groom-to-be. “But somehow in the back again end of their process, they eradicated the place among my center identify and my previous identify. So, my ticket doesn’t match my passport anymore.”

US Customs needs air passengers to acquire their tickets with the precise identical identify that seems on their passport or official ID. All vacation documents should match that title, and if not, you won’t be permitted to board a flight to the US.

Kennedy states the WestJet agent he was speaking with explained to him that Expedia revokes entry to airlines so they can not modify passenger details for their own flights. This data is not accessible on Expedia’s internet site.

“People have to get in touch with [Expedia] and shell out them a whopping $65 per letter,” explained Kennedy in the TikTok.

“I woke up at 4 am to wait in examine-in for two hours since of your error stayed on keep with your aid staff for over an hour due to the fact of your miscalculation, and now don’t even get to go to my have bachelor celebration mainly because of your miscalculation, so f**k you Expedia.”

@zackkennedyy Never ever travel with @expedia #expedia #fyp #storytime ♬ original seem – Zack Kennedy

Day-to-day Hive has achieved out to Expedia for remark. A spokesperson for the journey web site claimed in an electronic mail that they are on the lookout into the circumstance and that these scenarios acquire them a couple of times to assessment and look into.

Kennedy advised Daily Hive that he obtained a immediate concept on Instagram and an electronic mail from an Expedia personnel indicating they desired to examine the predicament.

“Then 30 minutes later I acquired a further e mail from the exact deal with saying ‘[Employee Name] would like to remember the message,’ ” the Ontario resident wrote in an electronic mail to Each day Hive.

He says he obtained remarks on his TikTok about people today who skilled related situations but were by no means presented a refund.

“I do want my revenue back again, of system, but I’m not holding my breath,” he said.

“Honestly, I believe I just want them to apologize to my close friend who expended so much time setting up what would have been an wonderful journey for me, and for Expedia to acknowledge their problems publicly since they’re actively ruining what are intended to be lifelong reminiscences for so several men and women.”

Kennedy and his mates did try out to appear for other flights, but they realized that “airports are depressing correct now” and Kennedy himself was “mentally and emotionally spent” just after dealing with the vacation chaos.

So, he finished up investing what have been intended to be 4 festive days in Vegas at household on the sofa, drinking photographs with his doggy, whilst his friends despatched him photos of what could’ve been.

@zackkennedyy Replying to @silvermist_78 hey siri engage in “Welcome to my life” by Easy Program on Spotify #fyp #storytime ♬ first audio – Peteandbas

He has also invited his followers to sign up for in a virtual bachelor occasion of kinds.

@zackkennedyy Replying to @meowza_ ♬ Swimming Swimming pools (Drank) – Prolonged Variation – Kendrick Lamar

In spite of his anger in the direction of Expedia, Kennedy does want to remind folks to be kind and individual when talking with purchaser services agents for these travel web pages.

“Please recall, these folks are not the ones placing these greedy insurance policies. No person likes becoming the particular person that has to tell anyone they can not go on their holiday vacation, so as significantly as you can make sure you consider to temper your thoughts and have an understanding of who to really immediate your anger at.”

We will update the story if and when Expedia responds with a statement.